Refund and Returns Policy


Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

We stand behind the quality and effectiveness of our NutriKane products. If you are not happy with your product you can return it for a full refund as outlined.

To complete your return, we require a receipt or proof of purchase. 


Once your return is received, we will send you an email to let you know that we have received your returned item. We will also let you know of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: NutriKane, Level 9, Avaya House 123 Epping Road, Macquarie Park NSW 2113.

Shipping returns

To return your product, you should mail your product to: NutriKane, Level 9, Avaya House 123 Epping Road, Macquarie Park NSW 2113.

You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

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